Frequently Asked Questions
Everything you need to know about our tailoring, heritage, and services.
How long does a bespoke tailoring appointment take?
An initial bespoke consultation typically takes 45 to 60 minutes, allowing our master tailors to take precise measurements and discuss cloth selection and styling preferences.
What is your return policy for ready-to-wear items?
We offer a 28-day return period for all ready-to-wear garments, provided they are in their original, unworn condition with all tags attached. Please note that bespoke and personalized items are non-returnable.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I have my legal or academic robes refurbished?
Ede & Ravenscroft offers a comprehensive cleaning and restoration service for our legal and academic robes to ensure they maintain their distinguished appearance for years to come.
How do I determine my correct size for online orders?
We provide a detailed size guide on each product page. If you are between sizes or require specific garment measurements, our customer service team is available to provide expert guidance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.